Orders are generally processed within 2–3 business days after payment confirmation.
Estimated shipping transit is 20–45 calendar days after dispatch.
Delivery may vary depending on your location, customs procedures, weather, public holidays, and carrier operations.
HOW CAN I TRACK MY ORDER?
Tracking details may be provided once your order has been dispatched.
To request an available tracking number or shipment update, email profi_gizma@outlook.com with your order number.
Our customer support team will assist with available shipment information.
WHAT IS YOUR RETURN AND REFUND POLICY?
We offer a 30-day return period for eligible products, starting on the delivery date.
Free return shipping is available through our authorized returns process.
Approved refunds are sent to the original payment method and typically appear within 3–7 business days after issuance, subject to statutory refund deadlines.
To arrange a return, email profi_gizma@outlook.com.
Mandatory consumer rights remain unaffected.
WHAT IF MY PACKAGE IS LOST, DAMAGED, OR INCORRECT?
Email profi_gizma@outlook.com with your order number and a description of the problem.
Include photographs if relevant.
We will investigate and arrange an appropriate replacement at no additional cost or a refund according to applicable consumer law.
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